Employer Support Services
Mediation
The role of mediation is to bring about a resolution to a conflict between employer and employee and so avoid the need for a costly, time-consuming tribunal.
Though hired by you, our ability to come in as a third party without the ‘baggage’ of past events helps enormously in taking the heat out of disputes. Our knowledge of what is likely to happen if matters are left to a formal hearing is such that enabling both sides to envisage an acceptable solution is often relatively straightforward.
Having facilitated an agreement, the benefits of the mediation process can extend far beyond the original conflict. This is because employee grievances regularly centre upon apparently trivial matters which, on investigation, prove to have been ‘the final straw’. Longer-term issues emerge, in which neither side is entirely without fault, but in which the intentions of each side have rarely been as negative as the other had assumed.
The most successful mediations are thus those which facilitate a genuine reconciliation between those involved and help you to avoid similar conflicts, creating, in the process, a more productive and harmonious workforce.
Counselling
Too often overlooked, counselling can play an important role in resolving difficult personnel issues such as bullying and “personality clash”.
Everatt Employer Support has qualified in-house and associate counsellors who share an open, common sense approach that appeals to people at all levels, from senior directors to unskilled workers.
A core objective of good counselling is something that most of us find hard to do without help: taking a detached, impersonal view of highly personal, emotive issues. In this way, counselling can contribute towards the mediation process and the resolution of reactive cycles of bullying. It has also proved useful in helping senior management deal with on-going internal conflicts.
However clear or theoretical your organisation’s need for counselling services might be, we would be pleased to hear from you.
Coaching
Workplace and executive coaching is designed to assist teams and individuals that are keen to explore ways to fulfil their potential. It supports people by addressing classic ‘performance blocking’ areas, such as internal communication, delegation, control and staff management, often identifying other issues, such as managing stress, in the process. Throughout, the emphasis is on enabling those being coached to work out for themselves how best to operate within the existing organisational structure, so making a success of their role without imposing unnecessary change upon others.